All sales are final. We do not accept returns for refund or exchange, at
the exception of items damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within
7 days of receiving the products at firstname.lastname@example.org with pictures of the
damaged items, then return the damaged item to us. Upon the receipt of the
damaged item we will ship out a replacement, if available. If a replacement is
not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Lana Beauty is not responsible for lost or stolen packages confirmed to
be delivered to the address entered for an order. Upon inquiry, Lana Beauty
will confirm the delivery to the address provided, date of delivery, tracking
information and shipping carrier information for the customer to investigate.
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