We currently only accept credit card payments and PayPal. More payment methods will be added in the future.
We currently only accept credit card payments and PayPal. More payment methods will be added in the future.
All of our prices are displayed in USD.
United States: Free shipping, 2-7 business days
Other countries: $5.99 flat rate, 7-20 business days
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.
Support Team: info@lanabeautystore.com
All sales are final. We do not accept returns for refund or exchange, at
the exception of items damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within
7 days of receiving the products at info@lanabeauty.com with pictures of the
damaged items, then return the damaged item to us. Upon the receipt of the
damaged item we will ship out a replacement, if available. If a replacement is
not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Lana Beauty is not responsible for lost or stolen packages confirmed to
be delivered to the address entered for an order. Upon inquiry, Lana Beauty
will confirm the delivery to the address provided, date of delivery, tracking
information and shipping carrier information for the customer to investigate.